Quote Originally Posted by C0FFINCASE View Post
That goes both ways. It's not fun when people call to have their phones on unlock, the reps send them to their carriers, and then th carrier sends them back like that's something we can do.

People should sign out of iMessage before trading in their phone. There are whole articles about what to do before switching phones or selling your phone.
I've never once sent an unlock request to apple or any other manufacturer, the fact is that carriers don't have the ability to unlock certain devices the iPhone being one of them. When we inform the customer of this they tend to try else where such as the manufacturer. What they don't realize is that neither company is willing to do this. They could save all the frustration and just search this using the multiple search engines on the net. Most iPhone owners don't realize that they can unlock the device themselves by loading a new ROM. Oh and all iPhone's have the same msl(000000) since there useless without out the proper software.